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 E247 Limited believe that all users of the Internet should be responsible in their usage and how it affects other users. In the majority of cases problems occur with home users rather than business users. E247 broadband products are, as for all other ISPs, “contended” services in order to make them affordable. Although your connection is permanently on, contention means that the available bandwidth is shared by all customers active at a particular point in time. This has no effect on the average customer. Please refer to the table below that shows amounts of typical activities that are achievable even at maximum contention rates (assuming contention applied as advertised at 50:1). E247 ensure that their broadband service always operates well below the maximum contention rates although congestion at a BT exchange, which is out of E247’s control, may result in slower speeds until BT upgrade their exchange. Understanding the amounts of data that you may transfer in a month Activities that can be undertaken with 10GB of data transfer Emails without attachments 7,500 PER MONTH Emails with attachments 1,000 PER MONTH Downloading Songs 400 PER MONTH Gaming at 128kbps (hours) 170 PER MONTH Watching a video (minutes) 600 PER MONTH Transferring digital photos (6m Pixels) 2,500 PER MONTH Hours of surfing 1,000 PER MONTH We rely on our customers being fair in the way they use the Internet. Where we believe that a customers’ usage is excessive we will contact the customer to discuss how they can modify their usage to the benefit of all of our users. All ADSL Broadband services from E247 Limited are sold based on fair usage. You can use your ADSL broadband connection as much as you like, all we ask is you are fair in your usage, ADSL is a service this is contended with other users (bandwidth is not dedicated to your connection alone instead it is theoretically shared in 50 users blocks) and if one person is using up all the bandwidth constantly then under the definition of the product it means that 49 other people have no bandwidth at all. In reality this is not quite the case, however all we ask is you are fair in your bandwidth usage. This “fair usage policy” is here to give us an option that if your usage is excessive over a period of time to the point it is impacting on other users then we reserve the right to ask you to reduce your broadband usage. If you need a 1:1 service and exclusive access to your bandwidth then you need a leased line, all the time you are using a contended service then you need to play fair with other users. Generally, we would view data transfer of 60GB or more per month (as is a common limit with other ISP’s) to be excessive and reserve the right to discuss this usage with the user concerned. Activities that can be undertaken with 60GB of data transfer Emails without attachments 45,000 PER MONTH Emails with attachments 6,000 PER MONTH Downloading Songs 2,400 PER MONTH Gaming at 128kbps (hours) 1,000 PER MONTH Watching a video (minutes) 3,600 PER MONTH Transferring digital photos (6m Pixels) 15,000 PER MONTH Hours of surfing 6,000 PER MONTH This does not mean your connection will be disconnected or impacted if you exceed this limit, but please have consideration for other ADSL Broadband users with E247 in your use of bandwidth, however, we do the reserve the right to restrict usage that is excessive. What happens if your usage exceeds the Fair Usage Policy guidelines? If your usage exceeds the Fair Usage Policy by an excessive amount, not just a few GB over but reasonably over, then we will contact you by email and request that you reduce your usage. E247 Limited will not impose a usage cap on your connection, however, if your usage continues to remain high over the weeks following the first email we have sent to you, then your connection will be contended with other users of a similar usage pattern to yours. The contention will apply up to the advertised level for your product, either 20:1, 10:1, 5:1 or 3:1. You can still continue to download as much as you wish, however, you will have contention on the service. This will be more noticeable at peak times. If your usage then falls back down to a more reasonable level, then the extra contention applied to your account will be removed. At no stage will an upper download limit on usage be imposed on any account. Policy current as at 1st January 2008. |
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